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TERMS & CONDITIONS

Welcome to Hot Tubs WA! Our terms and conditions (“Terms”) are designed to govern the interactions and transactions between our valued customers and our website. These terms outline the rules and regulations for the use of Hot Tubs WA's website.

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1. Introduction
These Terms and Conditions (“Agreement”) govern the sale of hot tubs, accessories, and services ("Products") by Hot Tubs WA ("we", "us", or "our") to you, the customer ("you" or "your"). By purchasing our Products, you agree to be bound by these Terms and Conditions.

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2. Ordering and Payment

  • All orders are subject to acceptance by us, and we reserve the right to refuse any order at our discretion.

  • Full payment is required prior to dispatch of the Product, unless otherwise agreed. We accept payment via bank transfer and PayPal.

  • Prices listed on the website are in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.

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3. Delivery

  • We offer delivery services to addresses within Australia. Delivery charges will be calculated at checkout based on the shipping address and product weight/size.

  • Delivery times are estimates and can vary based on location and stock availability. We are not responsible for delays caused by external factors, such as weather or courier delays.

  • It is your responsibility to ensure that the delivery location is accessible and suitable for delivery. Any additional charges incurred due to access issues will be your responsibility.

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4. Installation

  • Installation services are available for an additional charge, which will be discussed at the time of purchase.

  • Installation must be performed by a qualified professional, and it is your responsibility to ensure that the location for installation is suitable, as per the requirements provided.

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5. Returns and Refunds

  • We offer a 7-day return policy for unused Products in original condition, excluding delivery and installation charges.

  • To initiate a return, please contact our customer service team for instructions. Returns must be made at your own cost and risk.

  • We cannot accept returns for Products that have been used or damaged due to improper installation, handling, or misuse.

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6. Warranty

  • Our hot tubs come with a manufacturer’s warranty, which covers defects in materials or workmanship for 10 years. Warranty details, including coverage and exclusions, will be provided with your purchase.

  • Warranty claims must be submitted with proof of purchase and will be subject to the manufacturer’s terms and conditions.

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7. Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our Products, including but not limited to loss of use, loss of business, or personal injury.

  • Our total liability is limited to the cost of the Product purchased, excluding any installation or delivery charges.

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8. Product Usage and Safety

  • You agree to follow all instructions and safety guidelines provided with the Product.

  • The proper maintenance and care of the hot tub are essential for its longevity and performance. Failure to adhere to maintenance guidelines may void the warranty.

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9. Privacy and Security

  • We respect your privacy and comply with Australian privacy laws. Any personal information you provide will be used solely for processing your order, delivery, and customer service purposes.

  • We use secure payment processing methods to protect your financial information.

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10. Modifications to Terms and Conditions

  • We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and the updated Terms and Conditions will apply to all subsequent orders.

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11. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of the State or Territory in which the business is located, and any disputes will be subject to the exclusive jurisdiction of the courts in that State or Territory.

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